24/7 Support - 800.608.6482

Miva Merchant Community Forums

  1. #1
    Join Date
    Apr 2006
    Location
    Alexandria, VA
    Posts
    129

    Default live chat on website

    We are interested to know what people are using for live chat on their web sites at this time. We were using phplivehelper until our host required us to remove it because of security issues.

    We are interested in another inexpensive system to replace this. We are not particularily interested in monthly rental system.
    Thanks,
    Chet Vincentz
    chetv@racdyn-usa.com

    www.electrodyne.cc Quality Motoring Accessories
    www.racdyn-usa.com BMW, MINI & Porsche performance
    www.artisticartifacts.com Creative art materials
    www.batiktambal.com Handmade fabrics

  2. #2
    Join Date
    Mar 2006
    Location
    NY/FL
    Posts
    2,158

    Default

    We use Answer Chat and it includes many features that the big dogs offer.

    PHP Live Helper has had recent updates, so you should check to make sure you're running the latest version.
    Pamela
    It's Here... And you can read it for free:
    The New Miva Merchant Official Guide

    Follow @DesignExtend on twitter

  3. #3
    Vic - WolfPaw Computers's Avatar
    Vic - WolfPaw Computers is offline Web Host and Developer Partner

    Volunteer Moderator
    Array
    Join Date
    Mar 2006
    Location
    Lewisville, TX
    Posts
    5,842

    Default

    We have been very impressed with the ease of use and features of Kayako's LiveSupport product.
    Last edited by Vic - WolfPaw Computers; 10-20-06 at 06:12 AM.
    Vic Vega - Wolfpaw Hosting LLC
    webmaster@wpcomp.com

    Miva Merchant Premier Hosting and Development Partner
    24x7 Free Telephone Technical Support: 972-219-6899
    http://www.wpcomp.com - sales@wpcomp.com

  4. #4
    Join Date
    Apr 2006
    Location
    Alexandria, VA
    Posts
    129

    Default

    Pamela,

    We did have the latest update with the security fixes, however, our host still would not allow us to use it anymore. I will check out your suggestion. We don't need a lot of bells and whistles, mostly chat functions.
    Thanks,
    Chet Vincentz
    chetv@racdyn-usa.com

    www.electrodyne.cc Quality Motoring Accessories
    www.racdyn-usa.com BMW, MINI & Porsche performance
    www.artisticartifacts.com Creative art materials
    www.batiktambal.com Handmade fabrics

  5. #5
    Join Date
    Aug 2006
    Location
    Texas
    Posts
    21

    Default

    I use this one. Seems to work well and not expensive. http://www.parachat.com/ Has several different levels to suit your needs.
    White Wolf

  6. #6
    Join Date
    Feb 2006
    Location
    San Diego, CA
    Posts
    3,798

    Default

    If you have the latest updates to PHP Live Helper, then you are all good - ask your host to restore this app for you. It's far better than the Kayako built-in live chat system, which is extremely primitive, has several known bugs, and the back-end operator applet pretty much sucks if you have more than 1 person logged in at any given time. We use the Kayako Support Suite, but quickly went back to PHP Live Helper just for the live chat part after Kayako live chat failed miserably in production environment. It may be simple, yes, but it's TOO simple, and its lack of multi-user interoperability made it less than desirable to use.


    dotCOM host - Premier eCommerce Hosting
    Providing PCI compliant e-commerce hosting, development and US-based support since 1997


    http://www.dotcomhost.com - info@dotcomhost.com

    1.888.321.6239 toll-free USA
    1.619.269.7442 international
    Datacenters in San Diego, CA - Phoenix, AZ - Ashburn, VA - Amsterdam, NL
    Cloud Server and Dedicated Server hosting in all four locations

  7. #7
    Join Date
    Oct 2006
    Posts
    23

    Default

    I need some help with code please

  8. #8
    Join Date
    Mar 2006
    Location
    NY/FL
    Posts
    2,158

    Default

    Quote Originally Posted by Leatherman
    I need some help with code please
    Can you be more explicit about your needs?
    Pamela
    It's Here... And you can read it for free:
    The New Miva Merchant Official Guide

    Follow @DesignExtend on twitter

  9. #9
    Join Date
    Jan 2007
    Posts
    12

    Default Re: live chat on website

    I've used a hosted solution from providesupport.com and have been extremely happy with all the features which are comparable to LivePerson.

Posting Rules

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •