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Thread: Synchro - updating already synced orders in Qb after change in Miva

  1. #1
    Join Date
    Jan 2007
    Posts
    102

    Default Synchro - updating already synced orders in Qb after change in Miva

    Hello,

    As you know, we now can change orders in Miva through manage orders, remove items, change discounts, shipping etc.

    Here is a tricky situation.
    a) Received order on Say March 5th
    b) Synced with QB on March 7th
    c) Customer called and order changed or updated on March 9th.

    QB still shows old order amount.

    Is there a way to force Synchro and QB to recognize that this order has changed and update amount in QB?

    We just realized this while preparing for taxes this year, and we may have to go back order by order to see what happened.

    Any help appreciated.

    Thanks
    Sam

  2. #2
    Join Date
    Mar 2008
    Location
    San Diego
    Posts
    151

    Default Re: Synchro - updating already synced orders in Qb after change in Miva

    Quote Originally Posted by samgold View Post
    Hello,

    As you know, we now can change orders in Miva through manage orders, remove items, change discounts, shipping etc.

    Here is a tricky situation.
    a) Received order on Say March 5th
    b) Synced with QB on March 7th
    c) Customer called and order changed or updated on March 9th.

    QB still shows old order amount.

    Is there a way to force Synchro and QB to recognize that this order has changed and update amount in QB?

    We just realized this while preparing for taxes this year, and we may have to go back order by order to see what happened.

    Any help appreciated.

    Thanks
    Sam
    Sam,

    Synchro does not update orders that have already been synch'd into QuickBooks. It never has, and I don't know if development has any intentions to change/update it. You could however request that in our Dream Features thread.

    http://extranet.mivamerchant.com/for...Dream-Features


    Regards,
    Rafael Buelna
    Miva Merchant Support
    800.608.MIVA (24/7 Support)
    http://www.mivamerchant.com
    http://www.mivamerchant.com/support

  3. #3
    Join Date
    Jan 2007
    Posts
    102

    Default Re: Synchro - updating already synced orders in Qb after change in Miva

    I am surprised no one has brought this up before...
    How do people solve this problem?
    Sam

  4. #4
    Join Date
    Mar 2008
    Location
    San Diego
    Posts
    151

    Default Re: Synchro - updating already synced orders in Qb after change in Miva

    Quote Originally Posted by samgold View Post
    I am surprised no one has brought this up before...
    How do people solve this problem?
    Sam
    Hello,

    They just update QuickBooks accordingly by hand.
    Rafael Buelna
    Miva Merchant Support
    800.608.MIVA (24/7 Support)
    http://www.mivamerchant.com
    http://www.mivamerchant.com/support

  5. #5
    Join Date
    Aug 2007
    Posts
    7,290

    Default Re: Synchro - updating already synced orders in Qb after change in Miva

    I can chime in from a Development standpoint. There is a core issue of "when an order is complete" that needs to be solved. We don't envision Synchro re-synching stuff in the future, but we do envision the ability to not have it Synch until the Merchant marks it as complete and ready to synch.
    Thanks,

    Rick Wilson
    President
    Miva Merchant
    rwilson@mivamerchant.com
    http://www.mivamerchant.com

  6. #6
    Join Date
    Jan 2007
    Posts
    102

    Default Re: Synchro - updating already synced orders in Qb after change in Miva

    I dont know Synchro all that well, but can I possibly suggest that I synch only up to a certain date, or a certain order number? This way I can wait say 30 days for the return policy to expire, and so sync orders that are 30 days older than today....

    Thanks
    Sam

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