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Thread: Introducing: The eMediaSales Everything™ Subscription

  1. #1
    Join Date
    Aug 2007
    Location
    Atlanta, GA
    Posts
    765

    Default Introducing: The eMediaSales Everything™ Subscription

    The eMediaSales "Everything" SaaS Subscription gives you all the tools you need from eMediaSales for one low monthly fee. Get immediate access to install EVERY eMediaSales module in your store. This value package gets you over $1550 worth of high quality eMediaSales modules for just over $100 to start!

    • Get EVERY eMediaSales Module for your Miva Merchant 5 store for one low monthly fee
    • FREE UPDATES to your eMediaSales Modules for the life of the subscription
    • FREE Support Included*
    • Subscription entitles you to access to all eMediaSales Modules including:
      • Category Discounts
      • Daily Deals
      • Drop Shipper eMail Notification
      • Google Analytics Integration
      • Keep Customers Logged in after Purchase (Pre-Wombat use)
      • Administrator Login as Customer
      • Order Minimums for Groups
      • Order Reminders
      • Price Groups by Purchase History
      • Product Comparison
      • Product FAQs
      • Saved Baskets with Automatic Emails
      • Softgoods and Digital Downloads
      • Tax Free Customers and Products
      • Template / Layout Manager + CMS Blocks
      • Tiered Product Pricing + Volume Discounts
      • Unlimited Forms
      • WYSIWYG Editor


    NOTE: THIS IS A PERPETUAL SUBSCRIPTION SERVICE. After upgrading to eMediaSales Everything, you may install or upgrade all of your eMediaSales modules to the latest versions. In order to continue using them, you must keep your subscription current. ONE SUBSCRIPTION REQUIRED PER STORE.

    • SETUP FEE: $119.99
    • MONTHLY FEE: $29.99

    *Support services include assistance on normal installation and use of your eMediaSales modules from the Miva Merchant front-end. Store specific business rule setup and/or detailed database troubleshooting is not included in standard support services.

    PURCHASE IT TODAY AT MVTROCKS!

    Cheers,
    James
    James Harrell
    current: Friend of Miva
    2007-2012 eMediaSales & Viking Coders
    2005-2007 Miva Merchant
    2001-2005 Copernicus

  2. #2
    Join Date
    Aug 2008
    Location
    Pelham, AL
    Posts
    3,499

    Default Re: Introducing: The eMediaSales Everything™ Subscription

    Point of clarification, please. I noticed that modules can no longer be purchased individually, is that correct? I ask because a store owner is wanting to set up an additional store which needs to include only a couple of CBS/Viking Coders modules. To confirm, the initial price would be $119.99 and then $29.99 per month?

    Thanks!
    Leslie
    Leslie Kirk (aka Leslie Nord leslienord)
    Miva Merchant Certified Developer
    Miva Merchant Specialist since 1998
    Previously of Webs Your Way

    Email me: leslie@lesliekirk.com
    www.lesliekirk.com

    Follow me: Twitter Twitter Twitter Twitter | Facebook | FourSquare | Pinterest | Flickr

  3. #3
    Join Date
    Aug 2007
    Location
    Atlanta, GA
    Posts
    765

    Default Re: Introducing: The eMediaSales Everything™ Subscription

    Hi Leslie,

    Correct, we have 3 products now. :)
    - Viking Everything
    - Copernicus Everything
    - eMediaSales Everything

    Check for deal of the day, they each rotate pretty quickly for 25% off setup. :)

    Regards,
    James
    James Harrell
    current: Friend of Miva
    2007-2012 eMediaSales & Viking Coders
    2005-2007 Miva Merchant
    2001-2005 Copernicus

  4. #4
    Join Date
    Aug 2008
    Location
    Pelham, AL
    Posts
    3,499

    Default Re: Introducing: The eMediaSales Everything™ Subscription

    Ahhh okay, so if the store has one of each, it would be separate pricing for each "Everything"?

    Viking Everything:
    SETUP FEE: $119.99
    MONTHLY FEE: $34.99

    Copernicus Everything:
    SETUP FEE: $119.99
    MONTHLY FEE: $29.99

    eMediaSales Everything:
    SETUP FEE: $119.99
    MONTHLY FEE: $29.99

    Do you have any sort of "package" deal if they wanted all 3?

    Thanks!
    Leslie
    Leslie Kirk (aka Leslie Nord leslienord)
    Miva Merchant Certified Developer
    Miva Merchant Specialist since 1998
    Previously of Webs Your Way

    Email me: leslie@lesliekirk.com
    www.lesliekirk.com

    Follow me: Twitter Twitter Twitter Twitter | Facebook | FourSquare | Pinterest | Flickr

  5. #5
    Join Date
    Aug 2007
    Location
    Atlanta, GA
    Posts
    765

    Default Re: Introducing: The eMediaSales Everything™ Subscription

    Absolutely - hit me up direct via email and I'll get you a coupon.

    cheers,
    James
    James Harrell
    current: Friend of Miva
    2007-2012 eMediaSales & Viking Coders
    2005-2007 Miva Merchant
    2001-2005 Copernicus

  6. #6
    Join Date
    Jul 2006
    Location
    Nelson, New Zealand
    Posts
    153

    Default Re: Introducing: The eMediaSales Everything™ Subscription

    I can't believe that eMedia wants to charge us for Setup AND a monthly minimun of $29.99 per MONTH, for ever and ever - especially if we don't WANT all of the mods, only one or two. Even then, it seems to money-grabbing.

    And to add insult to injury, eMedia wants us to pay this for EACH of the 3 different Viking/Copernicus/Emedia mod bundles.

    Am I the only one feeling outraged over this? If I'm not- then come on eMedia, back to your usual fair and friendly selves!!
    Jean
    ThinkShop: resources for thinking
    www.thinkshop.org

  7. #7
    Join Date
    Aug 2007
    Location
    Atlanta, GA
    Posts
    765

    Default Re: Introducing: The eMediaSales Everything™ Subscription

    Hi Jean,

    Our switch to recurring based sales has been covered many times. The short and skinny of it being that if we didn't switch, simple, we'd either (a) go out of business, or (b) we'd have to turn our focus to ONLY service-based systems (like our Quibber, eBook DRM and TaxData service-based modules). I think what we've come up with is pretty fair AND valuable to the merchant.

    I thought long and hard about the best way to do it, and while not everyone will agree, I think the full line subscriptions give store owners the best value for the money. Each of our subscriptions is intended to cost less or similar to start than the "old way" of buying one or two modules up front, AND they include ongoing support and updates which we previously charged for individually. For the record, we make less up front on module sales with recurring than before switching, since most customers actually buy and use 3 to 4 modules. The setup fee is intended to help offset that a bit while we ramp up, and to help cover the initial support costs which primarily occurs within the first 90 days of purchase.

    On the flip side, if we sold each module as a subscription individually, I think you'd see that it would rapidly become problematic for customers that wanted more than just one module. We'd need to charge somewhere around $15 to $20/mo to sell individual subscriptions, which I don't think would be reasonable in most cases since most of our customers use more than just one module. Folks would want them for $5/mo, at which point we wouldn't be profitable, go back to square 1. But at $20/mo, just two and you're already above the full line subscription cost. Rather than creating a new customer service nightmare of having everyone start with one module just to go to an Everything a month later when they want the next one, we decided to skip the middle step and get you as much functionality as we can right from the start. *Note: We're still supporting existing customers who want Single Subscription upgrades, but we're already seeing them ask to move up to the Everything.

    I think the biggest difficulty we face is the change itself. Many people who are used to buying single mods from us won't appreciate the change. However, before Viking Everything was launched, we were getting a lot of calls from NEW Miva Merchant users about when the Viking Everything would be ready, because they didn't want to buy 3 or 4 modules up front they wanted the subscription!

    Another value proposition to both the merchant and to us - is longevity. If we can convince you to use more modules without having to pay more, our customer lifetime value goes up, and this helps us stay profitable to be here for you next year when the next API change happens. If you could by just 3 channels of TV because they were your favorite ones and you never wanted to watch old Buffy or Battlestar re-runs, the cable company wouldn't be able to sell advertisements on any of the other channels. But you don't get just 3 channels, you get a slew of them, and someday you'll be flipping channels and watch a few shows and maybe get hooked on them. Now you've got more reason to stay with that company long term, and they become healthier for it.

    We'd like you to try out more of our modules for much the same reason. It's good for you and good for us. :)
    James Harrell
    current: Friend of Miva
    2007-2012 eMediaSales & Viking Coders
    2005-2007 Miva Merchant
    2001-2005 Copernicus

  8. #8
    Join Date
    Jun 2006
    Location
    San Diego, CA
    Posts
    64

    Default Re: Introducing: The eMediaSales Everything™ Subscription

    I keep coming back to this subscription issue with clients... it's not getting any easier. Every time something goes wrong with a module, we have to figure out who created the module, where we have a subscription for it (if we even do), and where to get support or buy a subscription. It ends up taking hours - support links and upgrade links on the module admin screens no longer work - Viking redirects to eMedia on half the modules and mvt:rocks on the others... what is going on?

    Clients are tired of getting told they need another $14.99 or $5 or $39.99 subscription just to fix a module. I can't help but wonder if module developers are trying to hold together a sinking ship. This is a land-grab - it looks to me like an effort to charge huge setup costs and monthly fees while they can cause pretty soon Miva might include these features as part of the shopping cart itself and that module will be void. If buying individual modules is not a profitable business then isn't that the point? Supply and demand - maybe it will work and the module developers will succeed and profit but I know that many of our clients have bailed on Miva Merchant because it just gets too difficult to manage the bolt-ons, modules, customizations etc when other shopping cart systems come with all of the features they want built in. Does it take money to run a real business? You bet - and business owners don't mind paying to get things done right, they just want it all to work correctly and actually help them be successful. The module system is falling apart and taking business owner's time away from running their business. I'm sorry but people just don't want to buy a subscription for every single module company they use. We shouldn't confuse the subscription system as working just because people are buying subscriptions... they are buying subscriptions because they have to or their store will break. They are paying the subscription fees and then calling me up saying, "get me the hell out of this shopping cart by next year". This isn't a long term solution.

    And as far as the TV cable company analogy goes - that's exactly why people are canceling cable (myself included) and going with pay-for-what-you-want model - using Roku, Apple TV, Hulu, etc. Your comparison to the cable TV company was all too correct - except that industry is failing as well.

    I'm sure everybody has their own opinion on this and I personally don't know what the perfect solution is, but from out here in my world sitting around the conference tables with clients, this isn't it.
    Joe McDonald

  9. #9
    Join Date
    Aug 2007
    Posts
    7,533

    Default Re: Introducing: The eMediaSales Everything™ Subscription

    Joe,

    Ultimately James and eMedia have to do what's right for them.

    As for Miva Merchant, today the average customer requires 1 or 2 modules and that's ToolKit and Coupons. Virtually everything else is built in at this point and Coupons plus much much more are coming soon.

    I think what your witnessing is the transformation from where third party modules were the required norm to a world where they are the exception.

    With that said, when you need an exception it's going to be more expensive than you're "used to".

    Also with that said, if you look at what James has claimed above, 5 years ago the average Miva customer spent over $1k in modules to build a fancy new store with all the bells and whistles. Today they only need a few modules and the thought of someone spending $1k in modules to extend their store is really unheard of.
    Last edited by Rick Wilson; 10-02-12 at 08:59 PM.
    Thanks,

    Rick Wilson
    President
    Miva Merchant
    rwilson@mivamerchant.com
    http://www.mivamerchant.com

  10. #10
    Join Date
    Jun 2006
    Location
    San Diego, CA
    Posts
    64

    Default Re: Introducing: The eMediaSales Everything™ Subscription

    I completely understand that eMedia must do what they need to do to survive... I'm saying that isn't a long term strategy that will be successful.

    Maybe you're a little to close to the trees to see the forest but everything is absolutely not built into Miva at this point and if it is built-in, it doesn't function the way store owners want it to. The toolkit and coupon module are needed, as you stated, but also gift certificates, product reviews, follow-on emails, wish lists, shopping data feeds, social media sharing, advanced shipping modules, shipping services back-end integration, Quickbooks integration, and search - don't even get me started on search - Miva search is atrocious. WordPress has free plugins that include more then Miva these days.

    Guys, I've been building Miva websites since 2000 and I've built a lot of them - I was a Miva evangelist for years and years, but now it's a harder sell with everything else available on the market. Most of my Miva business comes from clients who can't get it working and need it customized to their liking because it doesn't come out of the box the way they want it. That was fine 10 years ago but people expect more now. And no client of mine ever spent $1k in modules, not even close - they paid a few hundred maybe, plus the monthly hosting & licensing fee of $29, or $39, or $49 over the years. Now they are paying $49 +/- for the license, plus maybe a few hundred for dedicated servers, plus a hundred or more a month in subscriptions to maintain the modules. Add that all up and you're equally or more expensive then other platforms on the market and those platforms have much more built-in.

    I know your Miva team is working their tails off to make up for lost time with a platform that has some catching up to do... Miva today is light years better then the original Miva and I commend all that effort - hell I even trained some of your best Miva employees over the years. But you can't just keep telling people like me out here in the field, and customers like Jean, who posted above, that we're all wrong and we just don't get it.

    Customer do not like the module system, they do not like the subscription systems in place, and they don't like the features that Miva has to offer compared to other shopping cart systems. Whether they are right or wrong, they are not buying it and you're not selling it.
    Joe McDonald

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