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  1. #1
    Join Date
    Mar 2007
    Posts
    48

    Unhappy Help with error message!

    Hi,

    We have customers calling because they're receiving an error message directly after hitting Enter once they've entered their credit card information.

    The error reads:

    Fatal error in mm5/5.00/templates/s03/email_orderconf_merchant.mvc @ {00000002:00000978}:features/tui/tui_mgr.mv:Line 75:Stack underflow


    The orders still go through but customers don't know this and they're placing duplicate orders, and then buying else where when they keep getting this message.

    Help!

  2. #2
    Join Date
    Aug 2007
    Posts
    419

    Default Re: Help with error message!

    Madeira,

    Open a ticket with our support team (support@mivamerchant.com). When sending an email to support, please provide a URL to the website experiencing the issue. Did the site recently move and do you know how long this error has been occurring?

    Wayne
    Wayne Smith
    Miva Merchant Support Manager

  3. #3
    Join Date
    Mar 2007
    Posts
    48

    Default Re: Help with error message!

    Hi Wayne,
    Thanks. We have no idea how long this has been happening. We just received this info from a customer today.

    I'll open a ticket now.

    Thanks!

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