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  1. Re: Emailing after fixed time from order to gather feedback

    Wonderful! Thanks.
  2. Re: Emailing after fixed time from order to gather feedback

    To automate the email you'll need to use Follow-On Contact that Keith and Dave already suggested. And it'll do exactly what you ask for. It has some downsides; if an order gets cancelled for example,...
  3. Re: Using Template Based Emails for a custom follow-up

    Okay, thanks everybody.
  4. Using Template Based Emails for a custom follow-up

    We've set up a custom template based email to use as a follow up email. You know, to check in with customers to make sure they're satisfied and provide a link to leave a review or order again.
    ...
  5. Re: Searching for orders in Manage Orders

    Thanks, gents.

    Search by last name is what we're hoping for.

    CTRL-F works for the moment, but it does have its drawbacks. My customer service team would be just a touch happier with a search...
  6. Searching for orders in Manage Orders

    We can't search for a customer's order by their name in Manage Orders.
    Can we get that capability added? It would make it much, much easier to help customers over the phone when they call in to get...
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    Re: Base HREF or Base URL?

    Okay, thank you!
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    Base HREF or Base URL?

    What is the difference between using these two tokens in the head tag?

    <base href="&mvt:global:baseurl;" />


    <base href="&mvt:global:basehref;" />


    Some pages in Miva Merchant use baseurl;...
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    Re: Shipment Import settings

    Okay. Thank you.
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    Re: Shipment Import settings

    Thanks for the reply, but that doesn't quite address my question. I can make the confirmation email send automatically.

    What do I include in the import file that will make the tracking number a...
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    Re: Shipment Import settings

    Follow up: I found how to add a shipper and their tracking URL. Global Settings > Domain Settings > Shipment Tracking Links

    Excellent!

    My first question still stands. Can we import shipment...
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    Shipment Import settings

    In the template for the shipping import, there is not a header for tracklink. Therefore, when we import shipment information the template email for shipping confirmation to the customer doesn't...
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    Re: Sub Category Product count variable

    Oh, I get it now. Geesh, it's right in front of my eyes. Thanks!
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    Re: Sub Category Product count variable

    Thanks, everybody.

    Bill, cxp works!

    However, your example in the doc lists an incorrect variable (or could it be because I'm using Sebenza's Category Template manager?).
    ...
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    Re: Sub Category Product count variable

    Ah... I didn't realize that. Thanks!
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    Re: Sub Category Product count variable

    I am still hoping for answer to this, even if the answer is no. Any help out there?

    Thanks,
    Mark
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    Sub Category Product count variable

    Is there a better variable to use for showing this product count? I'll explain:

    On a number of my category pages, I show a text link to the subcategories that reads, "See all X# products >>>" The...
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    Re: Error Exporting Order Batches

    Thanks, Bill.
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    Error Exporting Order Batches

    We're suddenly experiencing this error message when we try to export an order batch. (Utilities > Export Data > Export Orders to Flat File):

    Fatal error in mm5/5.00/modules/export/flatord.mvc @...
  20. Wish List / Registry / Saved Baskets need

    I need a wish list / registry / saved baskets feature. I'm envisioning a feature that builds on the capabilities found in Sebenza's "Ultimate Wish Lists," but turns it into a much more powerful sales...
  21. Re: Wish List / Registry / Saved Baskets need

    Thank you, Rick. I'll do that.
  22. Wish List / Registry / Saved Baskets need

    We use "Ultimate Wish Lists" on our site, and our customers primarily use it for planning and saving items for purchase at a later time. It's not really used as a gift registry because we sell...
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    Re: Thoughts on Baskets

    Oh man, welcome to the quest! Wouldn't we all love to know the magic sauce of what to do with a customer after they click add to cart that creates the highest conversion rates? :-)

    We've added a...
  24. Re: Shipping Estimator when customer logged in

    Thanks for the reply.

    No, we don't use flat shipping, just UPS.

    Sure, I completely understand that UPS (or pick your carrier) needs the Zip and state to get a rate. As long as the customer is...
  25. Shipping Estimator when customer logged in

    Can the shipping estimator be configured to simply show a customer's shipping choices/costs in the basket screen without forcing them to click the link for estimate? Couldn't it load that info, so...

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