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  1. Re: Add a Handling Charge or Shipping Surcharge

    Thanks for the replies. I don't think Misc Fee module will do because of the state restrictions we need. Toolkit I have. I'll look into the upcharge function of that.
  2. Add a Handling Charge or Shipping Surcharge

    I have a category of products that need to incur a flat handling charge if they're shipped to certain states. Is there a module that can do this? Or how could I do this?

    A shipping module like the...
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    Re: Shipping Table by Category

    Will do, thanks for the tip.
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    Shipping Table by Category

    I have a category of products for which I'd like to use a quantity-based shipping table with rates set for either states, zones or zip codes. I can work with any of those. The hitch is that I want to...
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    Re: Help Writing Conditional

    Very nice, thanks Bruce! I'm impressed at how fast this was answered for me!

    For posterity, I do ought to point out that the last single quote in your code sample is misplaced. It should go like...
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    Re: Help Writing Conditional

    If I may, I'd like to ask a few questions about this conditional. I'm trying to accomplish a very similar result, display a message during checkout that displays when when there's any one of 200...
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    Re: Customer Service Portal Module

    I understand.
    Thanks for the advice, gents!
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    Re: Customer Service Portal Module

    Okay, perfect. Is there a portal module for Miva Merchant?
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    Re: Customer Service Portal Module

    Wonderful, thank you. Maybe I should explain.

    We have a customer service team of 3 people. Right now, they simply answer emails as they come in to a general customer support email address and...
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    Customer Service Portal Module

    Is there a module for a customer support portal that works with a Miva Merchant store? Or can anyone recommend some kind of customer communication module or software?

    We often have to perform...
  11. Re: Emailing after fixed time from order to gather feedback

    Wonderful! Thanks.
  12. Re: Emailing after fixed time from order to gather feedback

    To automate the email you'll need to use Follow-On Contact that Keith and Dave already suggested. And it'll do exactly what you ask for. It has some downsides; if an order gets cancelled for example,...
  13. Re: Using Template Based Emails for a custom follow-up

    Okay, thanks everybody.
  14. Using Template Based Emails for a custom follow-up

    We've set up a custom template based email to use as a follow up email. You know, to check in with customers to make sure they're satisfied and provide a link to leave a review or order again.
    ...
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    Re: Searching for orders in Manage Orders

    Thanks, gents.

    Search by last name is what we're hoping for.

    CTRL-F works for the moment, but it does have its drawbacks. My customer service team would be just a touch happier with a search...
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    Searching for orders in Manage Orders

    We can't search for a customer's order by their name in Manage Orders.
    Can we get that capability added? It would make it much, much easier to help customers over the phone when they call in to get...
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    Re: Base HREF or Base URL?

    Okay, thank you!
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    Base HREF or Base URL?

    What is the difference between using these two tokens in the head tag?

    <base href="&mvt:global:baseurl;" />


    <base href="&mvt:global:basehref;" />


    Some pages in Miva Merchant use baseurl;...
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    Re: Shipment Import settings

    Okay. Thank you.
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    Re: Shipment Import settings

    Thanks for the reply, but that doesn't quite address my question. I can make the confirmation email send automatically.

    What do I include in the import file that will make the tracking number a...
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    Re: Shipment Import settings

    Follow up: I found how to add a shipper and their tracking URL. Global Settings > Domain Settings > Shipment Tracking Links

    Excellent!

    My first question still stands. Can we import shipment...
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    Shipment Import settings

    In the template for the shipping import, there is not a header for tracklink. Therefore, when we import shipment information the template email for shipping confirmation to the customer doesn't...
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    Re: Sub Category Product count variable

    Oh, I get it now. Geesh, it's right in front of my eyes. Thanks!
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    Re: Sub Category Product count variable

    Thanks, everybody.

    Bill, cxp works!

    However, your example in the doc lists an incorrect variable (or could it be because I'm using Sebenza's Category Template manager?).
    ...
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    Re: Sub Category Product count variable

    Ah... I didn't realize that. Thanks!

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