International shipping issues

[Red Flare]

I sent an item to UK by Global Priority Mail on January 3rd. Customer says he never received it. Called USPS phone number, they said they cannot trace the package.
I am at a loss of what to do next? Could someone else share their experience with lost packages? Or any tips of how to prevent this from happening again?

thanks

[DesignExtend-MSI]

We experienced delays even in the US right after the holidays. Priority Mail was sometimes taking 7-10 days.

There's not a lot that can be done to trace Global Priority. However, do you use a service, such as Endicia (http://www.designextend.com/de.mv?ARTID=000023), which offers insurance for foreign shipments?

[Red Flare]

So my customer in UK finally got his order TODAY! I shipped it on January 3rd!:eek:

[DesignExtend-MSI]

Just keep in mind that you've got the USPS to get the package over there, then customs, then UK delivery... The estimated time is just that - an estimate.