Other Avenues for Miva Tech Support - *rant*

[APEGamer]

I bought Miva Synchro in July and have posted 3 questions to this forum in that time. I've gotten 1 response TOTAL.

Now I'm guessing I'm not the only one who encounters the problems I'm having, unless few people use Synchro, so my question is, where are people getting their help from, if not here?

Unless I'm missing something, it appears that the cheapest Miva Support program costs $400, and I'm certainly not going to spend again as much as I paid for Synchro. How can a company sell software for $400 and offer NO free tech support period?

[e-Tail Coach]

I do not think that a lot of people are using Syncro. Both Stone Edge and M.O.M interface with Miva. Plus they add a lot of features that will help you save time and money (employee costs).

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[chucklasker]

Support being an additional fee on software is becoming the norm. Maybe not normally $400...

Have you tried Miva's new support "suite?" I have and I've gotten responses, albeit they weren't very good, but still, I got reponses, so maybe you'd get a good response.

http://support.smallbusiness.miva.com/supportsuite/

[Vic - WolfPaw Computers]

I'm sorry to say that MIVA Syncro was a product that should have never been released.

If it were a racehorse, I'd have shot it a long time ago. :(