Customer Leaving Site: Want to Push a Survey to them

[Greg Maranto]

We are monitoring site traffic. We would like to Push a form to the customer as they are leaving our site.

Something like:
Didn't find what you are looking for? Help us improve our site and product offerings. Answer a few quick questions and you will be entered in a drawing/given a store credit, etc.

Is there a way to do this? What software is needed?

[dotCOM_host]

Are you looking for something like this for v4 or v5? I've noticed you posted the same question in two separate forums simultaneously...

[Greg Maranto]

Remik,

Running 4.2 now. Currently re-building for MM5.

So, I am looking for a 4.2 solution now. Hopefully one that could be upgraded to MM5 (But that is not mandatory)

[dotCOM_host]

Have a look at truXoft Exit Message (http://www.mivacentral.com/page/m/PROD/truxoft/TRUXOFT-MMEXIT&ref=dotcom) - it's exactly what you are looking for.

[jason - jmh web services]

Remik,

Running 4.2 now. Currently re-building for MM5.

So, I am looking for a 4.2 solution now. Hopefully one that could be upgraded to MM5 (But that is not mandatory)

exit popups including solutions for merchant will be blocked by most if not all popup blockers.

[dotCOM_host]

exit popups including solutions for merchant will be blocked by most if not all popup blockers.
Do you have a better recommendation?

[jason - jmh web services]

Do you have a better recommendation?

Nope. you gave the most practical solution for merchant.

[Greg Maranto]

Remik,

Do you have clients using this product? I would like to see it in action.

[dotCOM_host]

I do, but... our own company privacy policy prohibits us from sharing our clients' names without their prior authorization. However - you don't really need an example - all this module does is it monitors the URL in the browser and if the visitor leaves your site, it immediately launches a pop-up with whatever message, survey, coupon code, or whatever HTML page you can dream up.

I do agree with Jason - most such messages may be blocked by various pop-up blockers out there, so you may want to investigate the option of launching a DHTML based "pop-up window" that is launched as a topmost Z-layer within the existing browser window, rather than an actual pop-up. I've used such program in the past and it worked great - you couldn't block any of the DHTML "pop-ups" at all as they were all launched within the same browser window. That one was not written explicitly for MIVA Merchant (like the truXoft Exit Message), but it nicely integrates into any HTML code and you can insert it safely in MIVA Merchant, both v4 and v5. It was called Popup Manager, and was about $99 if my memory serves me correctly (or maybe $199... it's been about a year since I've used it). Either way, that option worked great and won't get blocked - which means the extra investment will actually pay for itself quickly as otherwise your standard pop-ups will no doubt get blocked on most people's PCs, rather diminishing the value of implementing such solution.

[Greg Maranto]

Remik,

I can't find it on Miva Central. Can you give me a link for it?

[dotCOM_host]

You won't find it on MivaCentral - as I mentioned, it wasn't a module written for MIVA at all. It's a stand-alone program that generates HTML code you can insert in your store - it's not a "module" you install in your store. Search for it on Google... I don't recall the actual URL where I bought it from, but if you can't find it on Google - PM me and I'll dig up my notes.

[jason - jmh web services]

I do, but... our own company privacy policy prohibits us from sharing our clients' names without their prior authorization. However - you don't really need an example - all this module does is it monitors the URL in the browser and if the visitor leaves your site, it immediately launches a pop-up with whatever message, survey, coupon code, or whatever HTML page you can dream up.

I do agree with Jason - most such messages may be blocked by various pop-up blockers out there, so you may want to investigate the option of launching a DHTML based "pop-up window" that is launched as a topmost Z-layer within the existing browser window, rather than an actual pop-up. I've used such program in the past and it worked great - you couldn't block any of the DHTML "pop-ups" at all as they were all launched within the same browser window. That one was not written explicitly for MIVA Merchant (like the truXoft Exit Message), but it nicely integrates into any HTML code and you can insert it safely in MIVA Merchant, both v4 and v5. It was called Popup Manager, and was about $99 if my memory serves me correctly (or maybe $199... it's been about a year since I've used it). Either way, that option worked great and won't get blocked - which means the extra investment will actually pay for itself quickly as otherwise your standard pop-ups will no doubt get blocked on most people's PCs, rather diminishing the value of implementing such solution.

Those are awesome with umpteen available around that price or a little cheaper, but they probably won't work as an "exit" unblockable "popup" since they appear as part of a particular screen on your site. If they exit, there is no screen on your site showing. A regular popup needs to be used, but many of them require you to include special code for each link and submit form to not call it unless it really is an exit but will then get blocked by the majority of users. :(

[Greg Maranto]

Jason and Remik,

So these programs may not work at exit. Can they be set to appear after someone has been onsite for a certain amount of time? Or, once something has been placed un the basket, etc?

We could place text saying: "we value your input. Answer a few questions and receive 20.00 off todays order"

Could this program generate a <b>unique</b> coupon code to be used at checkout. So, if you don't complete the survey you do not get the 20.00 off?

Any suggestions guys. I am not trying to make this too complicated.

[dotCOM_host]

Well, you sort of are... Coupons generally work on the principle that you create them ahead of time for either fixed dollar values or percentage off or to offer free shipping. But - in all cases you know what the coupon code is going to be before it's used in the store. In order to create a unique coupon code for every visitor you'll now need not only some sort of exit or pop-up manager, but now you'll need a coupon module that will generate unique coupon codes on the fly. This adds another (huge) layer of complexity to the mix.

Question is - why does the coupon code need to be unique for every visitor?

[Greg Maranto]

Remik,

The only reason for the unique code is to try and get someone to complete the survey. So, I guess it does not have to be unique.

Would the coupon code show up after they complete the survey or on the survey form itself?

Did you find a URL for PopUp Manager?