Copernicus Super Shipping Bundle Set-Up Assistance Needed

[Greg Maranto]

I desperately need to talk by phone with someone who is using Copernicus Super Shipping Bundle. We have been working for over a week trying to get the glitches out.

If you have personal experience with the module, please private message me with your contact information.

Thanks In Advance For Your Help,
Greg S. Maranto
http://www.OutdoorsForLess.com

[dotCOM_host]

Have you tried simply contacting MIVA for support? They bought Copernicus LLC and are providing support for their modules now, and the core staff from Copernicus is working for MIVA so they should be able to answer and address all your questions...

[Greg Maranto]

Yes, I have e-mailed them. But, no replies.

Plus it's hard to put all the detail in an e-mail.

It's much easier to talk through configuration issues on the phone.

Does Miva offer installation assistance via phone for Copernicus products? If so, could someone supply that number?

Thanks,
Greg
http://www.outdoorsforless.com

[dotCOM_host]

Call the toll-free support number they have listed on their web site. If their first-line support cannot answer your questions, they will create a ticket and secalate this to someone who should be able to get back with you and help you resolve the problem. Or, depending who you are hosting with, they may be able to open a ticket with MIVA directly on your behalf.

[Vic - WolfPaw Computers]

They also have a new helpdesk ticketing system:
http://support.smallbusiness.miva.com/supportsuite/

You can also contact us offlist for assistance, however we do have fee based support for non-hosted customers.