Merchant Email module not working

[greggdavis]

I've read all the related posts, and checked all my settings and email addresses. Orders keep coming in without Merchant Notification Email being sent.

Any reason anyone knows why this could be happening?

Gregg Davis

[ILoveHostasaurus]

Have you tried a test checkout to make sure an error isn't being recorded on the invoice screen relating to the email send?

[dotCOM_host]

Run a test order to see if you get an error on the invoice page stating something to the effect that email cannot be relayed. If you do get that, your mail server settings need to be changed in your store admin. In most cases, you should be able to use "localhost" for the mail server name. If that doesn't work - contact your host for the correct host name to be used in your store for outbound email notifications.

[greggdavis]

Thank you for the quick response. I tried changing the Mail Server to "localhost" but no luck. My host's do***entation says:

You should use the outgoing mail server of your ISP (for example: smtp.cox.net or smtp.bellsouth.net) or if your ISP does not provide an outgoing mail server, you may use smtp.yourdomain.com.

I'm not sure why smtp.mydomain.com isn't working. Smtp.qwest.net doesnt' work either. Is there something within "Mail Method" in Miva that I need to have?

Thanks...

[dotCOM_host]

The info you are reading is most likely for sending email directly from your PC, not from MIVA Merchant - which uses a local server connection for outgoing email. You simply couldn't relay messages through your home ISP (like Cox or Bell South) from your store, it just wouldn't work - at all, no matter how hard you try those options.

When I said "localhost" - did you try that WITHOUT the quotes?

If that doesn't work - contact your host and ask them to give you the exact server name you should be using in your store configuration for outgoing email.

[greggdavis]

Thanks dotcom...I figured out how to make it work:

I changed my Mail Server back to smtp.mydomain.com but went back and changed the domain name under information tab on the domain settings page from www.mydomain.com to just mydomain.com and it worked.

Gregg

[ILoveHostasaurus]

Thanks dotcom...I figured out how to make it work:

I changed my Mail Server back to smtp.mydomain.com but went back and changed the domain name under information tab on the domain settings page from www.mydomain.com to just mydomain.com and it worked.

Gregg

You may want to double check that your store is still able to send customer notification messages to domains other than your own. Sometimes switching to the configuration you have now will work only for your address since your address is handled by the server you're sending to.

[greggdavis]

Thanks David,

It was able to send out a customer notification to my yahoo email address when I did a test transaction. I appreciate your help.

Gregg