Checkout without an account question

[rstarost]

When I go to check out with out an account link it makes me fill in both the shipping and billing even if they are identical? Why is that? is there a fix?

[dotCOM_host]

Did you delete the "Outside US" option from the list of States in your store admin by any chance?

[rstarost]

No its still on there

[rstarost]

I figured out what it is. When I do a country outside of the US you have to change the drop down on both the ship to and bill to sides for the country.

Is there a way to fix this?

[Vic - WolfPaw Computers]

That is a known issue that has been reported as a bug to the development team.

It was most commonly seen when someone misses a required field and is brought back to the customer information screen, the bill to country defaults back to US rather than Select One.

[Leanne]

You can "fix" it by copying the <select name="billcountry"> list from the source of your OCST page, and pasting it into your template in place of the mvt:item name="countries" param="BillCountry" tag. Find US in the list, and remove SELECTED from its option tag. The list will default back to "Select One," and will not produce an error if the field is not completed.

[MaritimeLobsterExpress]

I`m having this same issue as a Cdn website when US customers enter their "ship to" info they get a message because the bill to country defaults to Canada and then they are required to fill in the "bill to" info as well.

When you say copy" the <select name="billcountry"> list from the source of your OCST page do you mean this info is in the template of the OCST page? I can`t find it. And I`m a little confused where to paste it. Could you please clarify this for me. You will have to excuse me but this is my first MOD. I have been hands off so far in the development of the site but now it has been turned over to me so I need to learn to do this stuff and thought this could be a good first attempt.

[MaritimeLobsterExpress]

I got it! Yipee! Thanks for this update! This will make my customers happy as I always hear from customers about this. They usually end up calling me to place the order because they don`t realize that they just have to change the country and it is very frusturating for them.

[Leanne]

Glad you figured it out -- sorry that my instructions weren't more clear!

[MaritimeLobsterExpress]

Actually, they were very clear once I took a couple of mins and re-read them. Thanks; I am so happy to have this fixed.

[MaritimeLobsterExpress]

Well, this fixed the problem referred to in the post but has created another one that I am just finding out about. I'm sure it can easily be fixed. When a customer now chooses one of the options in the Bill to County it just keeps coming back with that field in red. It does not recognize what the customer chooses so the customer who has a different SHIP TO and BILL TO address cannot proceed past this screen. Is there something missing in the instructions above or have I done something incorrectly.

[Leanne]

You didn't remove SELECTED from beside Canada in your list.

[MaritimeLobsterExpress]

I have reverted back to the original version because it was causing other issues. Now everything seems to be working. Did MIVA fix this with an update? I don't understand.

[Bruce - PhosphorMedia]

We have created a patch to fix this problem, you can see the information in this post. (http://extranet.miva.com/forums/showthread.php?t=2785)

[MaritimeLobsterExpress]

I have the original code in there and I did not download any patch and everything is working fine now so I assume that there was an update done by MIVA???? Maybe my webdesigner installed the patch. How can I tell???

[Bruce - PhosphorMedia]

Not according to the latest release notes....the provider string of the module shows MIVA Corporation (PHOSPHOR Media Patch).

Its obvious that you don't have the patch as, 1) for ordering in the us, if I change shipping country to US, and hit submit...I get an error because the Bill To defaults to Canada...which makes the billing info look like it should be completely filled out since its different.

[MaritimeLobsterExpress]

I don't know then. It is working fine now and I didn't do anything. Meaning when a US customer enters a "ship to" address and no "bill to" address even though the default country remains as Canada there is no error message and the customer can proceed. I just tried it and it works fine. ?????