robinemcd
06-28-06, 02:18 PM
Hello,
I use Open Tokens to add additional information to our merchant notification that then feeds into our CMS.
For example:
First name: %cust_ship_fname%
Last name: %cust_ship_lname%
Company: %cust_ship_comp%
Telephone: %cust_ship_phone%
email: %cust_ship_email%
This works great UNLESS the person already has an account established in our store. In those cases, all of the fields come through on the Merchant notification as blank. I am not sure of why this happens because the process is the same regardless of whether the customer is new to the store (they MUST first create an account - we don't allow purchases without establishing an account) or the person is a returning customer (they must login before going through the checkout process).
I am not sure of what I can do to make sure that this information ALWAYS comes through on the Merchant Notification.
TIA,
Robin
I use Open Tokens to add additional information to our merchant notification that then feeds into our CMS.
For example:
First name: %cust_ship_fname%
Last name: %cust_ship_lname%
Company: %cust_ship_comp%
Telephone: %cust_ship_phone%
email: %cust_ship_email%
This works great UNLESS the person already has an account established in our store. In those cases, all of the fields come through on the Merchant notification as blank. I am not sure of why this happens because the process is the same regardless of whether the customer is new to the store (they MUST first create an account - we don't allow purchases without establishing an account) or the person is a returning customer (they must login before going through the checkout process).
I am not sure of what I can do to make sure that this information ALWAYS comes through on the Merchant Notification.
TIA,
Robin