shopping basket showing empty when it's not

[artyrachel]

we've got a new miva store up, and when we place something in our basket, and go to view basket or to checkout, it says there's nothing in the basket. what's happening? we're using the miva nav bar, so it's not something with sessions. what else would cause this?

EDIT: nevermind. i think it was that we didn't have a payment method setup. but that's brings me to another question. just looking to capture credit card numbers and manually put them into a terminal we have. would we just use "Credit Card Payment With Simple Validation"?

TIA

[ILoveHostasaurus]

Do you have a URL we can look at? There's many possible causes of this from shared SSL with no P3P headers, custom checkout buttons with hard coded session ID's, invalid settings, etc.

[DesignExtend-MSI]

Are you using a shared SSL certificate?

[Vic - WolfPaw Computers]

we've got a new miva store up, and when we place something in our basket, and go to view basket or to checkout, it says there's nothing in the basket. what's happening? we're using the miva nav bar, so it's not something with sessions. what else would cause this?

Are you sure?
Do you use a shared SSL certificate?
Do your links perhaps change between www.domain.com and domain.com at all?

EDIT: nevermind. i think it was that we didn't have a payment method setup. but that's brings me to another question. just looking to capture credit card numbers and manually put them into a terminal we have. would we just use "Credit Card Payment With Simple Validation"?

TIA

You could, however many banks will charge you a higher rate on your transactions if you do not utilize fraud protection methods like CVV2, which you cannot do with Simple Validation.

Real time auth/capture will also cut down on your backend labor as you will only receive notifications for orders that are validated and funded, rather than going through all the work of manually entering the credit card info, only to find the card is being declined and having to call the customer.

[ILoveHostasaurus]

Hmm, normally not having a payment method will result in an entirely different error than nothing is in your basket; that may not be the problem.

[artyrachel]

well, adding a payment method seemed to fix it, but now i'm getting a "no shipping method" error even though i have ups selected. augh! does ups not count by itself? we're just trying to ship by weight according to ups rates.

by the way, thanks to everyone for your replies.

[Vic - WolfPaw Computers]

Originally Posted by artyrachel
now i'm getting a "no shipping method" error even though i have ups selected
Do your products all have weights assigned?

You have your ship from zip set to a 5 digit (rather than zip +4)?

You've enabled the UPS module and selected which services you'll be offering?

[DesignExtend-MSI]

And... which UPS module are you using? If it's the one built in then that can be a culprit of some issues. Another reason why anyone shipping UPS should be using VC's UPS Custom Integration.

[artyrachel]

it was the lack of weights. seems to be working ok now. 2 more questions (i'm in a hurry, so i'm flying through setting all this up. that's why so many questions and not so much searching!)

1) can i export a report that includes credit card numbers? i can't seem to get it to work. we don't have any modules on this store, and no OUI.

2) when trying to email password, i get the following error: "Your email could not be sent at this time. The following error was encountered: sorry, sender mail address must correspond to local mail domain (#5.7.1) "

i have the mail server setup up as mail.domainname.com

TAIA

[Vic - WolfPaw Computers]

it was the lack of weights. seems to be working ok now. 2 more questions (i'm in a hurry, so i'm flying through setting all this up. that's why so many questions and not so much searching!)

1) can i export a report that includes credit card numbers? i can't seem to get it to work. we don't have any modules on this store, and no OUI.


Not natively no. UltraBatch (http://www.mivacentral.com/Merchant2/merchant.mv?Screen=PROD&Store_Code=m&Product_Code=TRUXOFT-MMUBAT&ref=WPAW) from Truxoft can be used without OUI and allows you to do this an MUCH more. Highly recommended for any store.

2) when trying to email password, i get the following error: "Your email could not be sent at this time. The following error was encountered: sorry, sender mail address must correspond to local mail domain (#5.7.1) "

i have the mail server setup up as mail.domainname.com


Make sure the FROM address in your email notifications are from an address on your domain. You can also try "localhost" for your mail server. If you still get errors, contact your host for the correct mail server hostname.

P.S. Slow down...you're likely to make less errors and it will take less time to do it right the first time rather than whip through it then troubleshoot something you over looked! :D

[artyrachel]

Make sure the FROM address in your email notifications are from an address on your domain. You can also try "localhost" for your mail server. If you still get errors, contact your host for the correct mail server hostname.

P.S. Slow down...you're likely to make less errors and it will take less time to do it right the first time rather than whip through it then troubleshoot something you over looked! :D

that did the trick, didn't think of it, thanks!

also, it's an in-house project, so we're just kind of trying to see how it all works, tweaks can be made. that's why the hurry. but that is good advice :)