Synchro Product Conflict

[bobf]

I recently installed Synchro and have yet to download an order. When I try, the first order fails with the message:
Quickbooks Error: The name "xxx" of the list items is already in use.

"xxx" is an existing product in Quickbooks.

How can I resolve this conflict?

Thank you,

Bob F.

[Hostasaurus]

Hi Bob,

Is that item active in QB? Make sure it is active or MIVA Synchro won't be able to see that it's already there, and will try to create a new product. QB knows it's there, and gives that error.


Laura

[bobf]

Hi Laura,

The products being rejected are active.

[bobf]

This sounds goofy, but the problem has resolved itself. The other day, using the specific order selection method, I tried to download 2 orders. The first rejected with the "Quickbooks Error: The name "xxx" of the list items is already in use" message. The second order, a mixture of existing and new products, was accepted. Since then, Synchro has performed as expected.